Contact information

About Nova Mats

Nova Mats is an online store based in the Netherlands. We sell decorative mats, rugs, and floor art.

Seller and contact information:

Store name: Nova Mats
Business location: The Netherlands
Website: https://novamats.store
Email: hello@novamats.store

Nova Mats is the customer’s point of contact for orders, payments, deliveries, returns, refunds, complaints, legal guarantees, privacy, and product safety.

Suppliers, fulfilment partners, payment providers, and carriers may help us complete an order. This does not remove the rights that customers have against Nova Mats as the seller.

Contacting us

Email us at hello@novamats.store.

When your question concerns an order, include:

your full name;
your order number;
the email address used for the order; and
a clear description of your question or problem.

Do not email payment card details, passwords, identity documents, or other information that is not needed to answer your request.

Product information and images

Product pages contain the information available for each product. This may include dimensions, materials, colours, care instructions, manufacturer information, safety information, and warnings.

Screen settings and lighting can affect how colours appear. Some lifestyle images or backgrounds may be digitally created or enhanced. Verified specifications, variant selections, labels, and safety information control if an image and a written product detail appear to differ.

Contact hello@novamats.store before ordering if you need clarification about a product.

Product safety contact

Email hello@novamats.store if:

a product caused or almost caused an accident;
you believe a product is unsafe;
a required warning or instruction is missing; or
you have a question about a recall.

Stop using a product if you believe it may be unsafe. Contact emergency services first if there is an immediate danger.