Terms of service

1. Scope

These Terms apply when a person visits https://novamats.store or buys a product from Nova Mats.

“Nova Mats,” “we,” “us,” and “our” refer to the Nova Mats online store based in the Netherlands.

“Customer,” “you,” and “your” refer to the person who visits the store or places an order.

These Terms do not remove any mandatory rights under Dutch law, EU consumer law, or mandatory consumer law in the country where the customer normally lives.

2. Seller information

Store name: Nova Mats
Business location: The Netherlands
Website: https://novamats.store
Email: hello@novamats.store

3. Product information

We aim to describe products clearly and accurately. The product page shows the main characteristics, selected variants, price, and other relevant information available before purchase.

The customer must read the product page and select the correct variant before placing an order.

Screen settings and lighting can affect colour display. A reasonable manufacturing tolerance may apply to measurements only when this is stated or is normal for the product type.

Some lifestyle images or backgrounds may be digitally created or enhanced. They do not replace verified dimensions, materials, backing, care instructions, warnings, or variant information.

4. Prices and taxes

Prices are shown in the currency selected on the store. The final price, taxes, delivery charge, discounts, and other mandatory charges are shown before payment.

Consumer prices include VAT where VAT applies. Nova Mats will not add an undisclosed mandatory charge after an order is placed.

We may change prices for future orders. A price change does not affect an order that we have already accepted.

Discounts and reference prices will be presented according to applicable pricing law. Sale products keep the same statutory consumer rights as full-price products.

5. Placing an order

Before submitting an order, the customer can review and correct:

• the product and selected variant;

• the quantity;

• the delivery and billing details;

• the price, tax, discount, and shipping charge; and

• the payment method.

The checkout button makes clear that placing the order creates a payment obligation.

After an order is placed, Nova Mats sends an electronic order confirmation to the email address provided by the customer.

6. Order acceptance and cancellation by Nova Mats

An automatic order receipt confirms that we received the order. It does not always mean that the order has been accepted.

Nova Mats may refuse or cancel an order for a lawful reason. This may happen when:

• the product is unavailable;

• payment is not authorised;

• the price or product information contains an obvious error;

• the delivery address cannot be served;

• there is a reasonable indication of fraud or misuse; or

• completing the order would break the law.

If we cancel an order after payment, we will refund the amount paid without undue delay. We use the original payment method unless the customer agrees to another method.

7. Payment

Available payment methods are shown at checkout. Payment may be processed by Shopify or another payment provider shown during checkout.

The customer must provide complete and accurate payment information and must be authorised to use the selected payment method.

Nova Mats does not receive or store complete payment card details when those details are handled directly by a payment provider.

8. Delivery

Available delivery countries, shipping charges, and current delivery estimates are shown at checkout or on the relevant product page.

The delivery period shown before purchase and confirmed with the order becomes part of the agreement. If no different delivery period is agreed, Nova Mats will deliver no later than 30 days after the contract is concluded.

The risk of loss or damage normally stays with Nova Mats until the customer, or a person selected by the customer other than the carrier, physically receives the product.

The Shipping and Delivery Policy provides more information.

9. Right of withdrawal

Consumers normally have 14 days to withdraw from an online purchase without giving a reason.

For products, the period begins on the day after the customer, or a person chosen by the customer other than the carrier, receives the product. If one order arrives in several parts, the period begins after the last part is received.

To withdraw, use the online cancellation function available on the store, email a clear statement to hello@novamats.store, or use the Model Withdrawal Form.

The Returns, Refunds, and Right of Withdrawal Policy explains the complete process, refund rules, return costs, and legal exceptions.

10. Cancellation before delivery

A consumer may exercise the statutory right of withdrawal before delivery.

Use the online cancellation function or email hello@novamats.store as soon as possible. If fulfilment or dispatch cannot be stopped, the customer may need to return the product after receiving it.

11. Legal guarantee

Every product must conform to the contract. It must match the agreed description, selected variant, quantity, and reasonable expectations created by the product information.

EU consumers have a legal guarantee for at least two years. Dutch law may provide protection for longer when a product can reasonably be expected to last longer.

If a product is defective, unsafe, incorrect, incomplete, or materially different from the agreement, email hello@novamats.store. Nova Mats will provide the remedy required by law. This may include repair or replacement without charge. When appropriate, it may include a price reduction or cancellation and refund.

The customer does not pay necessary return costs for a valid legal guarantee claim when reasonable return instructions are followed.

Normal wear, accidental damage, misuse, or damage caused by failure to follow clear care instructions is not normally a product defect. This does not reduce rights when the product or instructions were inadequate, misleading, or unsafe.

12. Personalised products

The statutory right of withdrawal may not apply to a product made to the customer’s individual specifications or clearly personalised for that customer.

This exception applies only when Nova Mats clearly explains it before purchase. Selecting a standard colour, size, or other standard option does not automatically make a product personalised.

Legal guarantee rights still apply to personalised products that are defective or do not match the agreement.

13. Promotions and discount codes

Specific conditions shown with a promotion form part of these Terms.

Unless a promotion states otherwise:

• one discount code may be used per order;

• a discount has no cash value;

• a discount cannot be added after an order is completed; and

• a promotion may be refused when it is used fraudulently.

Promotions do not reduce statutory rights.

14. Website use

Visitors may use the website for lawful personal shopping and communication with Nova Mats.

Visitors must not:

• interfere with the website’s operation or security;

• introduce harmful code;

• overload the website using automated systems;

• impersonate another person;

• submit false or unlawful content; or

• infringe intellectual property or privacy rights.

15. Intellectual property

The website design, original text, original photographs, graphics, logos, and other original content are owned by Nova Mats or used with permission.

No permission is given to copy, sell, republish, or commercially exploit protected content except where law allows it or Nova Mats gives written permission.

Third-party names, artwork, logos, characters, and other protected material remain the property of their respective rights holders. Nova Mats does not claim ownership of third-party intellectual property.

16. Reviews and customer content

Nova Mats will not publish fake reviews or present an unverified review as a verified purchase.

Customers must not submit unlawful, threatening, discriminatory, misleading, infringing, or privacy-violating content.

When a customer voluntarily submits a review or image for publication, the customer gives Nova Mats non-exclusive permission to display that content for the purpose explained at submission. The customer must have the right to provide the content.

17. Liability

Nova Mats is responsible where required by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. This includes mandatory consumer rights and liability for fraud, deliberate misconduct, and defective products where the law applies.

Nova Mats is not responsible for a loss caused solely by circumstances outside our reasonable control when we took reasonable steps and the law permits this limitation.

18. Privacy and cookies

Nova Mats processes personal data under the Privacy Policy and uses cookies or similar technologies under the Cookie Policy.

Non-essential cookies are not used before valid consent where consent is required.

19. Complaints

Send complaints to hello@novamats.store. Include the order number, a clear description, and relevant evidence.

We aim to confirm receipt promptly and provide a substantive response within 14 days. If more time is reasonably needed, we will explain why and provide a new response date.

20. Changes to these Terms

Nova Mats may update these Terms for future website use and future orders. The version accepted when an order is placed continues to apply to that order unless a legal change applies or the parties lawfully agree otherwise.

21. Governing law and disputes

These Terms and consumer orders are governed by Dutch law.

This choice does not remove mandatory consumer protection provided by the law of the country where the customer normally lives.

The customer may use any court or dispute route available under applicable law. The former EU Online Dispute Resolution platform has closed and is not offered as a dispute channel.

Effective date: 13 August 2026